22 Stephens Court
Thinking Tourism provides strategic support to tourism organisations committed to doing business better, helping them gain greater resilience for future operations.
We're driven by a belief that tourism organisations should operate responsibly, not just in environmental terms, but also from the viewpoint of their employees, communities and customers. We help create and refine high-quality products and experiences that celebrate sense of place and local character, while harnessing best practice in environmental and social sustainability from around the world.
The business was founded in 2014 by Sean Owens. He has more than twenty years' experience in international tourism, including managing hotels, and more recently in the development of sustainable development strategy for the world's largest tour operator. With a growing network of associates, Thinking Tourism is able to form bespoke teams to suit projects large or small, where quality and sustainability go hand in hand.
Destination Services & Marketing. Working with industry's most experienced strategists, Thinking Tourism can help destinations with their planning to help ensure long-term product viability.
Quality Assurance & Certification. Whether for destinations or hotel groups, Thinking Tourism knows quality assurance and certification schemes inside-out. We'll help you achieve the recognition your business deserves.
Sustainability Performance Assessment. Via a root-and-branch review of operations, we'll identify opportunities for cost savings in energy, water, waste, chemicals and consumables - while improving customer experiences.
Incognito Assessments. Put our years of hotel experience to use! We offer a service with a difference - not just a 'tick-box' snapshot of performance, but tailored recommendations for long-term, sustainable improvements.
Strategy Development. Thinking Tourism has significant experience in developing robust strategy that helps organisations thrive, based on employee engagement in quality and innovation.
Training & Performance Management. Once your strategy is identified, your team need to be capable and motivated to deliver upon it, with pride, purpose and consistency.
There's a whole host of other areas that Thinking Tourism can provide support on too. Get in touch to discuss your needs or ideas.